Terms & Conditions

Welcome to Russian Love Touch Spa. These Terms and Conditions ("Terms") govern your use of our website and the wellness services we provide at Old Petrol Pump, Mall, near Decathlon, Prabhu Wada, Calangute, Goa 403516, India. By booking an appointment or using our website, you agree to these Terms.

1. Bookings & Appointments

• Appointments can be booked via WhatsApp, phone, our website form, or in person.
• Bookings are confirmed only after we reply to acknowledge them.
• Walk-ins are welcome, subject to therapist availability.
• Please arrive 5–10 minutes before your scheduled appointment.
• Guests must be 18 years of age or older to receive our services.

2. Pricing & Payment

• Current pricing is confirmed at the time of booking. Prices are inclusive of applicable taxes unless stated otherwise.
• We accept cash, all major UPI apps, and debit/credit cards.
• Payment is due at the completion of your session unless otherwise agreed.
• Any additional add-on services will be quoted before being added to your session.

3. Cancellation & Rescheduling

• You may cancel or reschedule up to 2 hours before your scheduled appointment at no charge.
• Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee at our discretion.
• No-shows may be charged in full.
• We reserve the right to reschedule appointments due to unforeseen circumstances, therapist availability, or emergencies. We will notify you as soon as possible.

4. Health & Safety

• Please inform your therapist of any medical conditions, injuries, allergies, pregnancy, or medications before the session begins.
• Our therapies are for wellness and relaxation purposes and are not a substitute for medical treatment. Consult a licensed medical practitioner for any medical concern.
• We reserve the right to refuse service if we believe a therapy may not be safe or appropriate for you.
• Guests under the influence of alcohol or intoxicating substances will not be served.

5. Guest Conduct

To maintain a safe, professional, and welcoming environment, we require all guests to:

• Treat our therapists and staff with respect at all times.
• Refrain from any inappropriate behaviour or requests. Our services are strictly professional wellness therapies.
• Keep valuables secure — the spa is not responsible for lost or stolen items.
• Silence mobile phones during sessions out of courtesy to other guests.

We reserve the right to terminate a session immediately, without refund, if any guest violates these expectations.

6. Gift Cards & Vouchers

If we issue gift vouchers, they are valid only for the services and duration specified, are non-refundable, and cannot be exchanged for cash. Terms specific to each voucher will be provided at the time of purchase.

7. Website Use

By using our website you agree:

• Not to use the site for any unlawful purpose.
• Not to attempt to gain unauthorised access to any part of the site or its systems.
• That all content on the site (text, images, logos, design) is owned by Russian Love Touch Spa or its licensors and is protected by copyright.
• Not to reproduce, copy, or republish any content without our written permission.

8. Limitation of Liability

Russian Love Touch Spa's total liability for any claim arising out of your use of our services or website is limited to the amount you paid for the service in question. We are not liable for any indirect, incidental, or consequential losses.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

10. Governing Law

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Goa, India.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Contact us:

Russian Love Touch Spa
Old Petrol Pump, Mall, near Decathlon,
Prabhu Wada, Calangute, Goa 403516, India
Phone / WhatsApp: +91 7389633613