Privacy Policy

Russian Love Touch Spa ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website russianlovetouchspa.in or book our wellness services.

1. Information We Collect

We may collect the following types of information:

Information you give us directly

• Booking details: your name, phone number, WhatsApp number, preferred service, date, time, and any notes you share.
• Communication: messages you send us via WhatsApp, phone, email, or the website contact form.
• Payment information: we do not store your card details. Payments are processed at the spa or via secure third-party UPI apps.

Information collected automatically

• Basic technical data (browser type, device, IP address, pages visited) via analytics tools such as Google Analytics.
• Cookies used for website functionality and traffic measurement.

2. How We Use Your Information

We use the information we collect to:

• Confirm, manage, and follow up on your bookings.
• Reply to your enquiries via WhatsApp, phone, or email.
• Improve our website, services, and customer experience.
• Send appointment reminders or service-related information (only if you have opted in).
• Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We only share your information in these limited situations:

• Service providers — trusted vendors that help us operate (e.g., WhatsApp for messaging, Google for analytics and maps). These parties are bound by their own privacy policies.
• Legal requirements — when required to comply with a law, regulation, court order, or lawful request from a government authority.
• Business protection — to protect the rights, safety, or property of our guests, staff, or the spa.

4. Cookies

Our website uses cookies to remember your preferences, measure traffic, and improve performance. You can disable cookies in your browser settings, though some features of the site may not work as expected.

5. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to share only what is necessary for your booking.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. Booking records may be kept for tax and audit purposes as required by Indian law.

7. Your Rights

You have the right to:

• Request a copy of the information we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at +91 7389633613.

8. Children's Privacy

Our services and website are intended for adults aged 18 and above. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party sites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of those websites. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We recommend checking this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Russian Love Touch Spa
Old Petrol Pump, Mall, near Decathlon,
Prabhu Wada, Calangute, Goa 403516, India
Phone / WhatsApp: +91 7389633613